OUT OF WARRANTY REPAIRS

You can check the warranty of your product by registering it on eSupport.
Please note that if the product is out of warranty, you will not be able to create an RMA (Returns Material Authorization) in eSupport. Please return to this page for further assistance.

FIRST REQUEST A REPAIR QUOTE from 3Com for the price of the repair and an RMA number (Returns Material Authorization) by completing the request form below before sending the product to 3Com. NB Prices quoted do not include VAT. Terms and Conditions of payments are available on request. 3Com reserves the right to revise and update the price list at its discretion.
ONLY RETURN FAULTY PARTS. Do not include software, manuals, cables, power cords, power adapters (unless they too are faulty), brackets or mounting kits. They will not be returned.
REMOVE ALL MODULES / EXTERNAL POWER SUPPLIES, ensuring those items needing to be repaired are recorded and packed separately.
OBTAIN PROOF OF DELIVERY for all parts returned to 3Com, keeping the Air Way Bill information for your records. Customers are responsible for freight charges to the Drop Zone or 3Com. 3Com pays customs clearance into the country.
Click here to view 3Com's Discontinued Product Support Policy.
HOW TO REQUEST AN OUT OF WARRANTY RETURN RMA

WEBFORMS
You can obtain the price of the repair by completing an easy to follow webform. In return you will receive our quotation and detailed instructions for returning your defective product(s) to 3Com.
Click Here for RMA Select to continue

Need Assistance

If you require further assistance you can also contact 3Com by phone or email to receive a quote for the repair price. Please make sure that you have the relevant information available: 3Com part number, serial number, date of purchase and fault description Contact 3Com by phoneeMail 3Com

3Com Services

For more information on 3Com extended warranty services, please contact either your 3Com service reseller or the 3Com Focal Point Services team at service_sales@3com.com.