IN WARRANTY REPAIRS

You can check the warranty of your product by registering it on eSupport.

YOU MUST FIRST OBTAIN AN RMA (Returns Material Authorization) number for all units being returned to 3Com for repair / replacement.
ONLY RETURN FAULTY PARTS. Do not include software, manuals, cables, power cords, power adapters (unless they too are faulty), brackets or mounting kits. They will not be returned.
REMOVE ALL MODULES / EXTERNAL POWER SUPPLIES, ensuring those items needing to be repaired are recorded and packed separately.
OBTAIN PROOF OF DELIVERY for all parts returned to 3Com, keeping the Air Way Bill information for your records. Customers are responsible for freight charges to the Drop Zone or 3Com. 3Com pays customs clearance into the country.
RETURNED PRODUCT WILL BE INSPECTED when received. If it is found that the damage was caused by any misuse, neglect, unauthorised attempts to open or any other cause beyond the range of intended use, the warranty will be void and you will be liable for the repair charges. (25% of list price, minimum charge $60).
HOW TO REQUEST AN IN WARRANTY RETURN RMA (Return Material Authorization)

eSupport

Once the product has been registered in eSupport, select "Submit Return Material Authorization Requests" and follow the online instructions in order to receive an immediate RMA.

WEBFORMS

If you are experiencing difficulty in registering your product, you can complete a webform for the RMA to be processed manually.
Click Here for manual RMA Select to continue

Need Assistance

If you require further assistance, you can contact 3Com by phone or email.
Please make sure that you have the relevant information available:
3Com part number, serial number, date of purchase and fault description. Contact 3Com by phoneeMail 3Com