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| Defective / Dead on Arrival (DOA) |
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WHAT IS A DOA PRODUCT? A product is considered Defective / Dead on Arrival (DOA) when it exhibits a defect in materials or workmanship or completely fails to function within thirty days (30) of the date of purchase. |
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PROOF OF PURCHASE IS REQUIRED to prove the product failed within the 30 days (e.g. Purchase Invoice or Delivery Note). |
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DOA REPLACEMENTS ARE NEW PRODUCTS and are dispatched within four business days. |
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A FREE OF CHARGE COLLECTION SERVICE is available for DOA returns. Instructions on how to arrange collection of the defective product will be included with the new product. |
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DOA PRODUCT RETURNS MUST BE COMPLETE and should include all cables and manuals. |
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A PURCHASE ORDER NUMBER IS REQUIRED. This will be invoiced at the full list price in US$ (no discounts apply) if the defective product/s are not returned to 3Com using the free collection service within 15 days of receiving the DOA replacement/s. 3Com will cover transportation costs to and from your address using a 3Com nominated carrier. It will also be invoiced at 25% of the full list price in US$ (minimum charge $60) if the warranty has been invalidated due to misuse, neglect, unauthorised attempts to open or any other cause beyond the range of intended use. |
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| How to Request a DOA Replacement |
WEBFORMS:
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Complete and submit the webform to 3Com for processing
NB:Additional modules within chassis based products must have an additional RMA number |
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After you click "Submit", a fax cover page will be displayed for you to print out. Please send this fax cover page with a copy of the Purchase Invoice or Delivery Note or Proof of Sale relating to the defective product/s to the fax number on the fax cover page. |
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A Return Material Authorisation (RMA) and details on how to return your defective product/s to 3Com, will be provided by e-mail. |
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If your product is registered, go to 3Com's on-line
Registered DOA Request Form. 
If your product is not registered, go to 3Com's on-line
Unregistered DOA Request Form.
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CONTACT 3COM
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If you are experiencing difficulty in completing the relevant webform, the DOA request can be processed over the phone. Please ensure that you have the relevant information available: 3Com part number, serial number, date of purchase, fault description, purchase order number, VAT number and Finance Manager. |
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You will also be requested to fax a copy of the Purchase Invoice or Delivery Note or Proof of Sale relating to the defective product/s. |
 
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