Not all 3Com products qualify for an Advanced replacement. In order to establish if your product is eligible for this option, please register it on eSupport.
THE DEFECTIVE PRODUCT MUST BE RETURNED to 3Com within 15 days of receiving the advanced replacement, in accordance with our Terms and Conditions. Failure to do so will result in an invoice for the list price (no discounts apply) being issued.
ONLY RETURN FAULTY PARTS. Do not include software, manuals, cables, power cords, power adapters (unless they too are faulty), brackets or mounting kits. They will not be returned.
REMOVE ALL MODULES / EXTERNAL POWER SUPPLIES, ensuring those items needing to be repaired are recorded and packed separately.
OBTAIN PROOF OF DELIVERY for all parts returned to 3Com, keeping the Air Way Bill information for your records. Customers are responsible for freight charges to the Drop Zone or 3Com. 3Com pays customs clearance into the country.
RETURNED PRODUCT WILL BE INSPECTED when received. If it is found that the damage was caused by any misuse, neglect, unauthorised attempts to open or any other cause beyond the range of intended use, the warranty will be void and you will be liable for the repair charges. (25% of list price, minimum charge $60).
ESUPPORT
If your part is eligible, you can request the Advanced Hardware Replacement from within eSupport by selecting "Submit Return Material Authorisation" and following the instructions online.
PHONE 3COM
If you are unable to register the product or request the Advanced Hardware Replacement on eSupport and require further assistance, you can contact 3Com by phone. Please ensure that you have the relevant information available: 3Com part number, serial number, date of purchase and fault description.
APPLY FOR AN RMA USING THE WEB FORM here below. (You cannot request RMAs using eSupport for this particular group of products).
THE DEFECTIVE PRODUCT MUST BE RETURNED to 3Com within 15 days of receiving the advanced replacement, in accordance with our Terms and Conditions. Failure to do so will result in an invoice for the list price (no discounts apply) being issued.
ONLY RETURN FAULTY PARTS. Do not include software, manuals, cables, power cords, power adapters (unless they too are faulty), brackets or mounting kits. They will not be returned.
REMOVE ALL MODULES / EXTERNAL POWER SUPPLIES, ensuring those items needing to be repaired are recorded and packed separately.
OBTAIN PROOF OF DELIVERY for all parts returned to 3Com, keeping the Air Way Bill information for your records. Customers are responsible for freight charges to the Drop Zone or 3Com. 3Com pays customs clearance into the country.
RETURNED PRODUCT WILL BE INSPECTED when received. If it is found that the damage was caused by any misuse, neglect, unauthorised attempts to open or any other cause beyond the range of intended use, the warranty will be void and you will be liable for the repair charges. (25% of list price, minimum charge $60).
NOTE: Additional modules within chassis based products must have an additional RMA number.
After you click "Submit", a fax cover page will be displayed for you to print out. Please send this fax cover page with a copy of the Purchase Invoice or Delivery Note or Proof of Sale relating to the defective product/s to the fax number on the fax cover page.
An RMA (Return Material Authorisation) and details on how to return your defective product to 3Com will be provided by e-mail.
For more information on 3Com extended warranty services, please contact either your 3Com service reseller or the 3Com Focal Point Services team at service_sales@3com.com.
