3Com Returns

Steps to follow:

Avoid Unnecessary Returns:

Check that you have installed the latest SoftwareUpdates† by going to Downloads
Check your product symptoms on 3Com's KnowledgeBase a free self-help tool
Check the correct repair process to followSelect to Continue

† Software Updates are freely available maintenance/bug fix downloads and should not be confused with Software Upgrades that can be purchased to enhance product capabilities.

PLEASE NOTE:
If a product returned for repair has no problem found, a fee of 15% of the repair price may be levied with a minimum equivalent charge of $60 to cover the test, transportation and administration costs incurred by 3Com.
Tracking 3Com returns on eSupport

Check the status of your returns around-the-clock by logging into our online support tool eSupport and selecting 'View RMAs'
If you are unable to find the information you require on eSupport, you can contact 3Com for further assistance.
eMail 3ComPhone 3Com